|
| |||||||||||||
|
The
PARO Link | |||||||||||||
|
In this Issue: |
Banff Spring Hotel
Photo Credit: Bonnie King We are looking for pictures for the PARO Link Send to info@paro.ca | ||||||||||||
To
Watch
for Paro on Wheels August
22nd through 24th travelling our Easterly Route.
For the first time, we plan to visit For
more information on the upcoming workshops, to schedule a counseling
session or if you have input to help us meet your needs, please contact Have
a wonderful week and we hope to hear from you soon. Regards, Sandra E. Wiggins
Hi
Ladies: Don’t
forget to keep those e-mails coming in with hints and suggestions that
you have found work for you with difficult customers.
Here’s
a few more pointers that can possibly make your life a little less
complicated and your interactions with difficult people a little more
enjoyable. Negative Assertion such as: “You spelled Mr.
Smythe’s name incorrectly.” “Oh, I see I did.
I’ll correct it immediately. I know Mr. Smythe is an important
customer.” •Used
in coping with manipulative criticism •Ask
clarifying questions of a critic in order to prompt him/her to be
direct in stating his position •When
the real issue is out in the open, it may be possible to reach a
workable compromise Handling Criticism•Listen
to the criticism, not the implied message, but the exact message •Sort
it out before responding, paraphrase if necessary •Become
aware of non-verbal messages (eyes, hands, feet, stance) •Acknowledge
the other person’s feelings, error/fault (without having to
apologize) •Respond
Assertively – use fogging/negative assertion
(That’s possible/ You could be right) “It
was careless of you to leave the file out overnight.” “Yes,
it was careless. I’ll
certainly try to take more care in the future “You
really are stupid to have left that file out.” “I’d
like to discuss this with you for a moment privately.” “I
can understand your frustration. It
was careless of me to
leave the file out. However,
I’d appreciate it if you would tell me in private and also drop the
name calling.” “I
don’t understand what the problem is.
What happened with the files? Give me some details.” “I
disagree. I find I’m
quite organized and get my work done.
However, if there has been a mistake and you want to discuss
some changes, I’m available” •Ask
for Feedback - Use Negative Inquiry
“What is it about this … that is unsatisfactory?” •Boundaries
– this states our position and tells others how we expect to be
treated •Clarify
–use the criticism as a source for gathering information to explore
the criticism and then, to problem solve •Be
Agreeing - you learn to become more comfortable with negative feedback
Loretta McGregor ~*~*~*~*~*~*~*~*~*~*~*~
Upcoming Events
August
23rd
at the Prince Arthur Hotel
5:00 -
7:00 pm
Using Your Advertising Investment Effectively presented
by How to get the
best returns out of your advertising and sales promotion dollars using
smart planning techniques. To book your display booth, please contact Deborah Poole-Hofmann at graphx@tbaytel.net ~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
September
27th
at the Prince Arthur Hotel
5:00 -
7:00 pm
Wellness - Homeopathic Remedies presented
by The
women will speak about natural remedies and specifically, homeopathic,
tissue salts, and medicinal herbs. Keep in mind that neither woman is
a certified practitioner nor can give advice about remedies. They
provide a reference area and library, where people can do research
or get their own natural practitioner to call in prescriptions or To book your display booth, please contact Deborah Poole-Hofmann at graphx@tbaytel.net ~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
October 25th
at the Prince Arthur Hotel
5:00 -
7:00 pm
Handmade in Thunder Bay A showcase of local products and services created by women entrepreneurs in and around the Thunder Bay area. To book your display booth, please contact Deborah Poole-Hofmann at graphx@tbaytel.net ~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
November 22nd
at the Prince Arthur Hotel
5:00 -
7:00 pm
Financial Success To book your display booth, please contact Deborah Poole-Hofmann at graphx@tbaytel.net
Are you a Woman with a Disability?
Want to Become
Self-Employed?
Are you a woman contemplating
going into business but do not know where to start?
For more
info, please call Lori 625.0328 or 1.800.584.0252
Start Your
Business Today!!! Let us help you!
Join the Making A
Difference: A Business Development Program
Funded by:
The support of
Government of Ontario through the Ontario Women's Directorate, the
Ministry of
Citizenship and
Immigration is acknowledged
PARO
Self-Employment Benefit Program
PARO's
GATEWAY: A Path to Self-Employment
On EI now
or in the last 3 years, or had Maternity benefits in
the last 5 years?
Register
Today!!
Click
here for more
information
This
program is funded by the Government of Canada
*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
Do you have
a computer? Can you surf the internet easily? Why
not try our new Pilot project...PARO On-line.
It’s
almost lunchtime~!! Do
you crave pasta, bread and pizza? High
carb foods such as bread and pasta stimulate the production of
serotonin, leaving you pleasantly drowsy and relaxed. Now you
know why you may find yourself yearning for an afternoon nap
if you overdo it on the carbs at noon hour! You
can slough off that midday slump if you balance lunchtime
carbohydrates with low-fat, high proteins such as lean fish,
chicken, beans or lentils – combine it with a salad
(dressing on the side) and a huge glass of water. You’ll
feel energetic for the rest of the afternoon – you’ll make
it an excellent day and you’ll be ready to get up and get
going! Deb Deb
Coulis - Lifestyle Coach Coulis
Connection Cell:
807 628 2408 Ph:
807 935 2484 Fax:
807 935 2484 www.coulisconnection.com "Connecting
You to a Fit and Healthy Lifestyle"
PARO Presents is NOW OPEN MONDAYS - If you are available to work in the store, and would like to receive training on a Monday or an alternate day during regular store hours, please contact Maria Talarico at 625-0328 or email mariat@paro.ca for more info. Check Out Our Yard Sale! New Items Arriving Weekly Browse at PARO Presents anytime between 10am and 5pm Monday through Saturday Other Services Drop off your dry cleaning today at PARO Presents Supreme
Cleaners
Dry Cleaning and Alterations Depot PARO
Presents 111 N. May St. 623-2200
Biz and Bagel will return on Monday September 11th. See you then!! If you have a Biz and Bagel topic you would like to be presented, like to be a guest speaker or know of someone who may be interested, please contact Lori @ loriw@paro.ca or 625-0328 This program is funded by the Government of Canada
TEAM LEADER (paid) - PARO Presents Store - 111 North May St. Part-time
Team Leader Skills
Desired for this Position: Strongly believes and demonstrates
that the PARO premise of "Women Helping Women" is a high
priority in everything we do, and has the ability to adapt to a team
concept. Enjoys working with people; sensitive to artistic
ownership of products; self-motivated; possesses good sales skills;
computer skills or a willingness to learn our user-friendly software;
plus experience or a flair for store design and product merchandizing.
Retail experience and a willingness to work on the volunteer selection
committee would be considered assets. If
you are interested in this position, please call Frances or Maria @
625-0328. Please submit your application including a cover letter
and resume in person, by email at rlockyer@paro.ca
or fax at 625-0317.
CIBC
Run for the Cure Fundraiser Pass Lake 70th Year Celebration has craft/baking/display tables available for $15 for Saturday September 9th from noon to 8 pm at the Pass Lake Recreation Centre. Contact
Daryl at 977-1440. *~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~* .
All About YOU: Sound Sleep Advice... Want to
sleep like a teenager during summer break? Try these tips from the
RealAge doctors. RealAge Benefit: Getting 6 to 8 hours of sleep per night can make your RealAge as much as 3 years younger. Source: www.realage.com
The PARO events calendar will list all dates, times and places of events that will be held during the next few months. Unless otherwise specified, events will be held @ PARO Place. Please contact the office at 625-0328 for any information. All Biz and Bagels will take place from 12:15pm until 1:15pm. August 23rd - PARO Leads & Links ~ Prince Arthur Hotel September 4th - Labour Day - PARO Centre Closed 11th - Biz and Bagel ~ TBA
"When we accept tough jobs as a challenge to our ability and wade into them with joy and enthusiasm, miracles can happen." *Arland Gilbert
POSITIVE QUOTE :
"Intellect is the quality that makes us different from
animals."
DAILY MOTIVATION :
Go the
Extra Mile by Giving Extra Service
Once when my daughters were very young, I took them to a fast food restaurant for a carry-out dinner. Back home I discovered that everything was not correct and some items were missing. So I packed up the girls and drove back to the restaurant. As I approached the counter, the person who had filled my order was about to wait on me again. I laid the order on the counter and she asked, "Sir, can I help you?" I said, "No, you have done enough for today. I prefer to talk to your manager." About 30 seconds later the store manager appeared. As I unloaded on this young man, he stood there patiently and listened to what I had to say. When I finally shut up, he looked me in the eye and said,
"Sir, I am very
sorry and understand how you must feel. Recently we have had
some trouble with the person who filled your order and we are
working with her to help her understand the importance of filling
orders correctly. If you have a few minutes I would like to
completely refill your order and I would like to get you a soft
drink while we are refilling your order."
Within three minutes he appeared with our corrected order and he apologized in depth for the delay and inconvenience. He looked at me again and offered to refund the purchase price of my order and told me that it was not the cost of the order but establishing and maintaining a happy business relationship that was important. This was a young man who would go the extra mile by giving extra service. To go the extra mile, we have to develop an attitude that says, "I am going to do this for others unconditionally because of how good it makes me feel inside."
Make a list of how
you have gone the extra mile for others. As you complete the
list, reflect on how it has made you feel. If you hold the
door open for someone else expecting them to say
"Thank you," you will probably set yourself up for disappointment.
However, if you hold
the door open because it makes you feel good to go the
extra mile for somebody else, you will come out feeling on
top of the world. It is your state of mind and the attitude that
you develop toward serving others that makes the difference. By going the extra mile, you will
feel the wind at your
back urging you forward.
By Rich Wilkins
Irby F. Stewart
Have a a great weekend, Lori PS....if you have pictures of you at your business or with you family, your pet or a special picture and want to feature it on the PARO Link....send it to info@paro.ca
| |||||||||||||
|
PARO Centre For Women's Enterprise - 110-105 May Street
North, Thunder Bay, ON P7C 3N9 If you wish to cancel your subscription to this newsletter please click here Please Note: Due to the popularity of the PARO Link, please be informed as follows: By popular demand, PARO is pleased to offer businesses an opportunity to advertise (within size limits) in the PARO Link. Fees are set at $20 per ad for PARO Circle members, $25 per ad for PARO Networking Members, and $50 per ad for non-members. Non-members are encouraged to purchase an annual $25 Networking Membership to realize savings. PARO reserves the right to limit content and size for all PARO Link submissions. We ask you to keep your special events and/or community announcements to a maximum of 100 words. We cannot guarantee any graphics. Learning type column submissions must be limited to a maximum of 200 words. | |||||||||||||
